Terms & Conditions

Before you make a booking, please ensure that you have read and agree to our terms and conditions.

1. General
The Hiring will be between the Holidaymaker (the Hirer) and Plas Cadnant Estate (the Owner). A booking is confirmed following the receipt by the Owner of a deposit or full payment from the Hirer, and issue of a receipt by the Owner. A binding contract between the Owner and the Hirer is entered into upon the issue of the confirmation of the booking. No contract is entered into until this confirmation has been sent. The receipt of a deposit does not confirm a booking.

2. Payment
A deposit of 30% of the rental is payable on booking. The balance is due 60 days before the start of the holiday. For bookings made less than 60 days before the start of the holiday, full payment is required. 
Payments should be made in Sterling by Cheque, Bank Draft or Money Transfer. Any bank charges incurred on payments received from overseas will be billed to the client.

3. House Keeping Deposit
A refundable Security/Good Housekeeping Deposit is required on booking. (Coach House £400, other cottages £100 each). 
This deposit is payable 60 days before the holiday is due to commence and sent with the balance payment. 
A full refund will be made when the cleaners have notified the Owner that there have been no breakages or damages AND NO EXTRA CLEANING BEYOND NORMAL SERVICING REQUIRED.

4. Cancellations
Cancellations must be notified to Owner. The following charges apply:

• More than 60 days before the start of the holiday – Loss of deposit
• Less than 60 days before the start of the holiday – Loss of full cost of holiday.

(WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE TO COVER ANY UNFORSEEN CIRCUMSTANCES).

5. Accommodation
The description of the cottages and its facilities is made in good faith, and whilst the Owner has taken care to ensure the property and its contents are safe and in good order, the use of the facilities and the property is entirely at the user’s risk.
The Owner will not accept responsibility for injury to guests or third parties or for loss or damage to their belongings, cars or contents or personal possessions.

The number of persons occupying the property may not exceed the maximum number stated, unless agreed at the time of booking with the Owner.

6. Refunds
If for any reason the property is no longer available for the term of the letting, all monies received by the Owner will be refunded in full, and there will be no further liability on the Owner.

The property will be available at 4pm on the day of arrival and must be vacated by 10am on the day of departure.
These times can ONLY be changed by previous agreement with the Owner prior to the holiday commencement.

7. Hirer's Responsibilities
The Hirer MUST take care of the property and its fixtures and fittings, and leave it clean and tidy and in the same condition as at the start of the holiday. An additional cleaning charge will be taken from the House Keeping Deposit if any of the cottages need extra cleaning upon departure. Any breakages or damage must be reported to the Owner, who has the right to request payment to cover the cost of repair or replacement.

8. Pets
We are very sorry but pets are not permitted under any circumstances.

9. Complaints Procedure
The Hirer must notify the Owner of any damaged or faulty appliances on arrival or during the holiday. The Owner must be notified immediately so steps can be taken to remedy the situation as soon as possible, not least of all so it can be rectified for the next customer.